Frequently Asked
Questions
Find answers to common questions about ChirpLang courses, lessons, payments, and more.
All lessons are conducted online via video conferencing platforms like Zoom, Google Meet, or Microsoft Teams. You'll have one-on-one sessions with your dedicated tutor at your scheduled time. Simply click the meeting link we send you before each lesson to join.
Yes! Upon successful completion of your enrolled course, you will receive a digital certificate from ChirpLang. This certificate validates your English proficiency level and can be shared on LinkedIn or included in your resume.
Absolutely! ChirpLang is fully mobile-friendly. You can attend lessons, access study materials, and track your progress from any device - smartphone, tablet, or computer. We also have a PWA (Progressive Web App) for an app-like experience.
We accept all major payment methods including Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and digital wallets. All payments are processed securely through Razorpay.
Yes, you can reschedule lessons up to 4 hours before the scheduled time at no extra cost. Cancellations made less than 4 hours before the lesson may be counted as a completed session. Check our Terms of Service for detailed policies.
We offer a 100% satisfaction guarantee. If you're not happy with your learning experience within the first 7 days, you can request a full refund. After that, unused lessons can be refunded on a pro-rata basis as per our refund policy.
Your personal dashboard shows detailed progress reports including lessons completed, skills improved, vocabulary growth, and fluency scores. Your tutor also provides regular feedback and personalized recommendations.
Our tutors include both native English speakers and highly proficient non-native speakers with teaching certifications. All tutors undergo rigorous training and have at least 3 years of English teaching experience.
Yes! ChirpLang offers flexible scheduling 24/7. You can choose lesson times that work best for your schedule, including early mornings, late nights, and weekends. Simply select your preferred slots when booking.
All study materials are provided FREE with your course. This includes digital textbooks, audio files, video lessons, practice exercises, and downloadable worksheets. Materials are tailored to your proficiency level and learning goals.
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